I just wanted to take a minute to share a little furniture shopping experience I had this week. I have two small children, Owen (5) and Parker Jane (3). P.J is way overdue on getting out of her crib, and Owen needs a bed frame to spruce up his room. We've been putting off a lot of other furniture purchases in order to save up and buy some nice beds for the kids. The time had finally come.
We wanted something modern and cool, and a little more substantial than a regular "kids bed." There are a lot of neat beds on the market but the modern offerings tend to be really pricey and are too often the kind of thing that will look silly in your kids' rooms by the time they're ten. My wife and I finally settled on a pair of these great-looking platform beds from TrueModern. They cost more than we wanted to pay, but were priced reasonably compared to a lot of other modern offerings on the market (many not as nice), and I think they look great, look well made, and will last the kids a long while.
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Now, you can get these from a lot of places but for whatever reason we ordered ours from Design Public. I'd never bought anything from them before, but I'm one of those people who shops online a lot and it's not a really big deal for me to try a place completely new, even for a big purchase - throw caution to the wind, reckless abandon, all that jazz. I really don't recall why I picked them for my order.
So anyway, the beds get ordered, it takes about two weeks for them to ship, and then I get the call from the freight company who will deliver them. Long story short, there is a problem, possibly some confusion, and I am concerned about it. The problem was the freight company, not Design Public or TrueModern, but rather than tackle it solo I decide to call Design Public for help.
I must say, I was absolutely impressed by the extremely friendly and helpful response. I won't get into the details, but I thought that the Design Public staff went above and beyond the call of duty in helping me. I spoke to Jonathan, who was unfailingly courteous and diligent in his follow-up on my issue. I felt like they really cared, that I was valued as a customer, and that Design Public genuinely wanted to take care of me. It was really nice!
Like I said, I shop online a lot without giving it much thought. And I guess I've learned not to expect too much. But really, I thought Design Public were wonderful to deal with. If you want some really cool modern stuff, check out their site. It is loaded with amazing furniture, accessories, lighting, gifts, etc. - you name it. Very nice. It's a small company that's really living up to its mission. I was totally impressed.
Bravo and thanks!
We wanted something modern and cool, and a little more substantial than a regular "kids bed." There are a lot of neat beds on the market but the modern offerings tend to be really pricey and are too often the kind of thing that will look silly in your kids' rooms by the time they're ten. My wife and I finally settled on a pair of these great-looking platform beds from TrueModern. They cost more than we wanted to pay, but were priced reasonably compared to a lot of other modern offerings on the market (many not as nice), and I think they look great, look well made, and will last the kids a long while.
Now, you can get these from a lot of places but for whatever reason we ordered ours from Design Public. I'd never bought anything from them before, but I'm one of those people who shops online a lot and it's not a really big deal for me to try a place completely new, even for a big purchase - throw caution to the wind, reckless abandon, all that jazz. I really don't recall why I picked them for my order.
So anyway, the beds get ordered, it takes about two weeks for them to ship, and then I get the call from the freight company who will deliver them. Long story short, there is a problem, possibly some confusion, and I am concerned about it. The problem was the freight company, not Design Public or TrueModern, but rather than tackle it solo I decide to call Design Public for help.
I must say, I was absolutely impressed by the extremely friendly and helpful response. I won't get into the details, but I thought that the Design Public staff went above and beyond the call of duty in helping me. I spoke to Jonathan, who was unfailingly courteous and diligent in his follow-up on my issue. I felt like they really cared, that I was valued as a customer, and that Design Public genuinely wanted to take care of me. It was really nice!
Like I said, I shop online a lot without giving it much thought. And I guess I've learned not to expect too much. But really, I thought Design Public were wonderful to deal with. If you want some really cool modern stuff, check out their site. It is loaded with amazing furniture, accessories, lighting, gifts, etc. - you name it. Very nice. It's a small company that's really living up to its mission. I was totally impressed.
Bravo and thanks!
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